Frequently Asked Questions
- Where is LumaStore located?
We are located in Accra, Ghana. We deliver nationwide across Ghana and worldwide. - How long does delivery take?
Ghana: 7-15 working days. Worldwide 14-21 working days. You will receive a tracking number within 48 hours after your order. - Do you keep stock?
We operate on a made-to-order model. Products are sourced from our verified wholesale partners who quality-check every item before shipping. - What payment methods do you accept?
Paystack (Visa, Mastercard, Mobile Money, Bank Transfer) and Mobile Money on Delivery. - What is your refund policy?
We offer 7-15 days return for damaged, defective or wrong item. Contact us within 48 hours with photo/video. See our Refund Policy page. - How can I contact you?
Email: support@lumastoreonline.com - Do you deliver outside Ghana?
Yes! We deliver worldwide. International delivery takes 14-21working days.