Refund and Return Policy for LumaStore Online
Last Updated: September 21, 2026
At LumaStore Online, customer satisfaction is our priority. We carefully inspect all products before dispatch.
1. Processing & Delivery Time
Orders are processed within 1-3 business days. After processing, delivery within Ghana takes 7-15 business days. You will receive a tracking update via email once your order is dispatched from our fulfillment center.
2. Returns Eligibility
You can request a return within 48hours after receiving your order if:
– The product received is damaged or defective
– The product is different from what you ordered (wrong size, color, item)
– Product is sealed and unused, in original packaging
For hygiene and safety reasons, we cannot accept returns for intimate wear, earrings, cosmetics, and products marked as “final sale”.
NB: You must report any damage/wrong item within 2days(48 hours) after delivery.
3. How to Request a Return
Contact us within 1-2days via:
Email: support@lumastoreonline.com
Provide your order number, photo/video of the issue.
4. Refunds
Once your return is approved and product is inspected:
– Damaged/wrong item: Full refund or free replacement
– Customer changed mind: Refund minus delivery fee (product must be unused)
– Refunds are processed within 3-5 business days to your original payment method (Mobile Money or Card) via Paystack.
5. Non-Returnable Situations
We cannot refund for delay caused by courier, wrong address provided by customer, or if customer refuses delivery.
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