Thank you for shopping with LumaStore Online. LumaStore Online is a Ghana-based online store dedicated to providing quality products at affordable prices, with delivery across Ghana and worldwide.
1. ORDER PROCESSING
All orders are verified, quality-checked, and packaged within 1-3 business days after payment confirmation. Once your order is dispatched from our fulfillment center, you will receive a tracking number via Email.
2. MULTI-CURRENCY PRICING
For your convenience, our store displays prices in your local currency (GHS, USD, EUR). Our base currency is Ghanaian Cedis (GHS). At checkout, all orders are securely charged in GHS via Paystack. Your bank will automatically convert the amount to your local currency. The final converted amount may vary slightly depending on your bank’s exchange rate.
3. SHIPPING WITHIN GHANA
We deliver to all 16 regions in Ghana.
– Greater Accra (Accra, Tema, Kasoa): 7-12 business days
– Ashanti, Western, Eastern, Central Region: 8-14 business days
– Northern, Upper East, Upper West, Volta & Other Regions: 10-18 business days
4. WORLDWIDE / INTERNATIONAL SHIPPING
Yes, we ship worldwide to USA, UK, Canada, Europe, Nigeria, South Africa, and more.
– Africa: 8-15 business days
– USA, Canada, UK, Europe: 8-18 business days
– Rest of the World: 10-22 business days
– Business days are Monday – Friday, excluding public holidays. Timeframe starts after processing.
5. TRACKING YOUR ORDER
All orders come with tracking. Track anytime at http://www.parcelsapp.com using your tracking number.
6. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
For orders outside Ghana, any customs duties, import taxes, or clearance fees imposed by your destination country are the responsibility of the customer. LumaStore Online is not responsible for delays caused by customs. We minimize duties by declaring a lower value where possible.
7. DELIVERY REQUIREMENTS
Please ensure your phone number is active and your address includes a clear landmark or Ghana Post GPS address. If our delivery rider cannot reach you after 2 attempts, a re-delivery fee may apply.
For any delivery enquiries: Email: [Your Email] / Order ID.